State Farm® Insurance Agent Debbie George

"Very rude and unprofessional owner and staff. We went in circles trying to work with them. And once we were fed up they didnt want to hear or deal with it. And became very argumentative and hostile. They were very prejudice/sexist towards my husband and other men according to the reviews.
Also very slow to do anything and we had to constantly follow up for anything to be done. Never available and always dealing with an answering service. All of this was within the short two months of dealing with her office.

*Hello Debbie, very professional of you. Go ahead and post it. Lets see what happens. I will be putting in a formal complaint with state farm."

"I am writing to express significant concerns regarding the operational effectiveness and customer service protocols within their organization. My recent interactions have highlighted a notable disparity between the information provided by their front-line staff and the subsequent directives from your underwriting department. This inconsistency has led to considerable delays, increased customer effort, and a heightened level of frustration.

Furthermore, I was particularly troubled by the method of communication employed by your team, specifically the direct contact with my daughter via social media for clarification purposes, rather than requesting her contact information from me directly. When I subsequently voiced my concerns regarding the unprofessional nature of this action, I was met with an unconstructive response.

After an extended period of attempting to resolve these issues, my direct feedback concerning the perceived unprofessionalism and inefficiency of the process was met with an accusation of being an "aggressive" and "over-the-top" customer. This response suggests a reluctance to engage with critical feedback, which is essential for organizational improvement. To then be labeled as "unprofessional" myself, given the circumstances, is perplexing.

The overall experience has been profoundly unsatisfactory, and I would not recommend your services based on the current operational standards.

P.S. Please feel free to disseminate the "Aggressive" footage you have thrented me with to the public. There is a significant distinction between the aggressive behavior you have exhibited and the frustration my family and I have expressed."

"Rude and unpleasant to do business with."

"Just started my car insurance with State Farm, Heidi was such a great help! She made it very easy to understand and she’s very kind!"

"Heidi was terrific, very kind and made my experience getting auto insurance significantly easier."

"Recently joined Debbie’s office after having a different auto insurance provider, and the quality of service is impeccable. I called the office and Laura promptly answered, providing me with detailed information about coverage options. The whole team is readily available any time I’ve had a question, and that is not something you can find just anywhere. I fully recommend getting in touch with the team if you’re looking to find a new insurance provider - very personable group."

"Terrible agent..never answers the phone...so bad I called corporate and had them switch me to a different state farm...Hopefully this guy won't treat me like crap like debbie George did....even the other state farm agency's laughed and said they knew how debbie George didn't answer the phone and treated people like crap...your so full of crap...calling me a liar and saying I didn't call is pathetic...other state farms laugh at the way you treat your customers...everyone sees through your bs....I switched to a different state farm ..Hopefully they won't also treat me like crap"

"I have Allstate atm and was getting subpar at best. I bought a new Vehicle from Classic Toyota. Alex sent me to Debbie. I was greeted nicely by Heidi. She was fast, intune to my needs and Kind. I had all kinds of requests and she answered the call in a timely manner with GREAT rates. Saving me a ton of money and far exceeding the Allstate coverage. Highly recommend giving them an opportunity to Serve you. Thank You Heidi for your attention to detail and educating me on additions I would have never thought about! Great Service. I hope to be with them for a long time!"

"Debbie’s great"

"Heidi is the absolute best!! So nice and incredibly helpful! Thank you!"

"I called and spoke to Laura and she was extremely friendly and helpful. She kindly helped me right before closing as well. It is always a pleasure working with them as they make everything very easy and can help with whatever you need. I highly recommend and will continue to use them."

"Heidi Kunc was simply amazing with onboarding us to State Farm. I was nervous about leaving my legacy insurance provider of 30 years but she quickly made us feel comfortable and explained everything perfectly. State Farm is lucky to have Heidi! Thank you !"

"All she does is try is to try and sell you more. She has me and my son who is 30 and married on my account even though we have called and thought we resounded this . They called about my motorcycle for her motorcycle that is mine !"

"After 4 calls over 3 months to my current insurance company, Westfield out of Fairlawn, with zero return calls I decided to call Ms. George's office today. I spoke to Heidi Kunc who did an outstanding job quoting me a bundled home, multiple condos, and 4 cars auto insurance policy. She answered a lot of questions I had and provided outstanding customer service. After talking with her, I quickly moved my business over to this office. Thank you Heidi for all your help today. I highly recommend doing business with Debbie George's company and specifically Ms. Kunc."

"We have been with Debbie George State Farm Insurance for a very long time now. Laura Loomis our agent is superb. Whenever we have questions or concerns regarding coverage, rates , life insurance and everything in between she’s great. Now that we have a peace of mind we can go about “life” to the fullest. Thank you Laura, Debbie and State Farm."

"Heidi was awesome to work with! Very knowledgeable and courteous"

"Heidi was awesome to work with. Super responsive, had my best interests in mind and worked hard to get me a great rate. I suggest calling her if you need insurance."

"I notice my Auto Insurance was not being paid so I gave State Farm a call. I had the pleasure of talking with Heidi. She reactivated my account in very little time. Covered new to me options and was a great help. I have always liked dealing with the people at Debbie George's office. Always so helpful and pleasant. This was my first time talking with Heidi, very happy with her service."

"Heidi Kunc was incredibly helpful in setting up my policies. She was prompt, professional, and pleasant to work with. Could not have asked for a better experience."

"Outstanding insurance"

"I had the pleasure of working with Heidi and she checked all of the boxes; friendly, efficient and incredibly knowledgeable. I would highly recommend as the process to switch our home/auto was pain free and easy."

"Heidi Kunc was great! She walked me through all the options available for insurance on our new home and to bundle our auto insurance for the best discount. She is very knowledgeable, courteous and professional!"

"Heidi K was very helpful in providing quotes for my vehicles when I was looking to switch insurance companies. She was always sure to send follow up emails and make sure everything was taken care of properly. I would highly recommend speaking with her to assist you!"

"Heidi is extremely knowledgeable and personable. She did a fantastic job setting me up with a new policy, and making me comfortable with all of the information.

She also saved me a bunch of money!

Thanks Heidi!"

"Very happy with becoming a State Farm customer. Heidi Kunc was extremely helpful and knowledgeable, she was a pleasure to deal with. Rates are very reasonable for the coverage you need. If you need coverage or are looking to switch companies like I did, don't hesitate to give them a call and ask for Heidi! :)"